This is a starter template. Review it and edit the wording so it matches how your business actually operates.
This policy explains how Astrology Center handles cancellations, refunds, and rescheduling.
Cancellation by You
- Cancellation requests must be sent to user@example.com with your order or booking reference.
- Requests received well before the scheduled date are eligible for a full or partial refund, as stated in your confirmation.
- Late cancellations may be subject to a charge covering work already committed.
Rescheduling
Where possible we will move your booking to another available slot instead of cancelling it. Rescheduling is subject to availability.
Cancellation by Us
If we cannot deliver a confirmed order or booking, you may choose a replacement slot or a full refund of amounts paid.
Refund Processing
Approved refunds are issued to the original payment method. Please allow a reasonable processing period for the amount to reflect in your account.
Non-Refundable Items
Custom work, personalised products, and services already delivered are generally non-refundable. Any exceptions are stated in your confirmation.
Contact
To raise a refund or cancellation request, email user@example.com or call 7900001109.